we carefully vet,
you confidently hire
10 Layers of Protection
From Start to Finish, We Ensure Your Contractor Meets the Highest Standards
HICP Interview
References
License, Bond,
and Insurance
Background
Check
Financial
Review
Online Rating
Contractor
License Board
Work
Experience
Local Expertise
Contractor Code
of Conduct
Contractor compliance
HICP Code of Conduct
- Prompt Response Commitment I pledge to address all homeowner inquiries—whether via calls, messages, texts, or emails—within a maximum of 24 hours. Recognizing the importance of timely communication, I am dedicated to ensuring homeowners feel supported and valued throughout their project journey.
- Consistent and Transparent Communication I am committed to maintaining consistent, timely, and transparent communication with homeowners. This includes regularly updating them on the project's progress and any significant developments. I will ensure that homeowners are informed of their primary contact person, making it clear who they can reach out to for any concerns or questions.
- Detailed Project Documentation I will provide homeowners with a comprehensive written outline that details every aspect of the project, including the scope of work, timelines, and any important milestones. Additionally, I will ensure that contracts are clear, understandable, and reflective of the agreed-upon terms. The timeline will be carefully planned to accommodate both the project’s needs and the homeowner’s expectations.
- Transparency in Costs and Extra Charges I pledge to inform homeowners in writing—whether through text, email, or other means—about any 'extra charges' or 'change orders' related to items not initially covered in the contracted scope. Each additional item will be accompanied by a clear and detailed price estimate. I commit to not beginning any work on these 'extras' until I have received written approval from the homeowner, ensuring that there are no surprises and that the homeowner remains in control of the project budget.
- Proactive Quality Assurance During the course of the project, if I identify any potential quality issues, I will immediately notify the homeowner. I will engage in an open discussion to explore available options for resolution, offering my professional expertise and ideas to address and rectify the situation. My goal is to ensure that the final outcome meets or exceeds the homeowner’s expectations.
- Timely Notifications of Delays Should I anticipate any delays in the project, whether due to material shortages, adverse weather conditions, or other unforeseen circumstances, I will promptly inform the homeowner in advance. My commitment is to keep the homeowner fully informed, minimizing any inconvenience and allowing for adjustments to be made as needed.
- Collaborative Problem-Solving on Quality Issues If the homeowner promptly reports a quality issue during or after the project, I pledge to work together to find a solution. I will take immediate action to assess the situation, discuss possible remedies, and make the necessary repairs to ensure that the homeowner is satisfied with the final result.
- Guidance on Material Selection I commit to offering my professional guidance and expertise to the homeowner regarding the materials that are most suitable—or unsuitable—for their specific project. However, I fully respect that the final decision on finish material selection rests with the homeowner. My role is to provide informed recommendations, ensuring that the homeowner can make choices that align with their vision and the practical needs of the project.
- Maintaining a Safe and Clean Worksite I pledge to uphold the highest standards of cleanliness, safety, and organization at the worksite. This includes regular cleaning, proper disposal of waste, and ensuring that all tools and materials are safely stored. A clean and organized worksite is not only crucial for safety but also reflects my respect for the homeowner’s property and the professionalism of the project.
- Adherence to Industry Standards and Building Codes I am committed to using only materials that meet all industry standards and adhere to the applicable building codes for this specific project. This ensures that the work is not only high-quality but also compliant with all legal and safety regulations, providing long-term value and peace of mind to the homeowner.
- Maintaining Licenses, Insurance, and Bonds Throughout the duration of the project, I pledge to maintain current and valid contractor licenses, insurance, and bonds, including worker's compensation and any specific licenses required for the scope of work. This comprehensive commitment ensures that the project is fully protected, and the homeowner is safeguarded against any potential liabilities, risks, or legal issues that may arise. By upholding these standards, I guarantee that all work is conducted within the legal and professional framework required for your safety and peace of mind.
- Securing Necessary Permits and Passing Inspections I agree to secure all essential city and county permits required for the project. My commitment extends to ensuring that the project adheres to all relevant building codes and successfully passes all necessary inspections. This process is critical to the legal compliance and overall success of the project.
- Fair Payment Schedule Based on Project Progress I agree to accept a deposit of no more than 10% of the contract price or $1,000, whichever is less, in compliance with California law. Further payments will be collected based on the project’s percentage completion schedule. This approach ensures that payments are fair, reflect the actual progress of the work, and provide transparency and trust in the financial aspects of the project.
- Providing Accurate and Fair Quotes I commit to providing quotes based on actual labor, materials, and profit costs. Homeowners will have as much time as they need to research prices and ensure that the estimates are reasonable. My goal is to offer transparent and fair pricing, allowing homeowners to make informed decisions at their own pace, without any pressure.
- Prioritizing the Homeowner’s Project I pledge not to prioritize other projects at the expense or delay of the homeowner’s project. Each project is treated with the utmost importance, and I will ensure that the homeowner’s needs are always at the forefront of my work schedule.
- Managing Workload to Prevent Delays I commit to avoiding an excessive workload by not taking on too many projects simultaneously. This ensures that I can dedicate the necessary time and resources to each project, preventing delays and maintaining the quality of work that the homeowner expects.
- Hiring Qualified and Experienced Workers I pledge to employ only qualified and experienced workers who are fully capable and trustworthy. This commitment ensures that every aspect of the project is handled with professionalism and expertise, providing homeowners with confidence in the quality of work being performed.
- Hiring Qualified and Experienced Workers I pledge not to employ inexperienced workers. I commit to hiring only qualified and experienced subcontractors who hold the requisite licenses and insurance for the specific project. This ensures that every aspect of the project is handled by professionals who are capable and trustworthy.